KF 11 Customer Focus

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown e …

Dr. Krishna Naineni works as a general practitioner in England. He’s a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He’s passionate about listening education, research, and practice. He’s …

With a doctorate in sociocultural and medical anthropology, and a degree in visual design, Michelle Barry has spent the past 20 years pioneering new ways to engage people by understanding the nuances of human behavior, emotions and how to effectively t …

In this episode, I have the opportunity to speak with Alan Stokes. Alan is a journalist and a Lifeline counsellor. Listen carefully as Alan explores the way that we can become more potent while on the telephone. He shares tips and tricks for becoming m …

Jennifer MacLaughlin is an Auslan Interpreter for the deaf community. Auslan has a similar language structure to Asian languages. The word order is different and the picture and scene is created first. The language is created in a visual sense. We expl …