L4 - Unsaid

Paul Nadeau is a highly decorated former police detective, hostage negotiator and international peacekeeper. He shares the story of how a terrorist saved his life, and why the cost of not listening can be fatal. Learn how to ask the right questions and …

Dame Evelyn Glennie is on a quest to teach the world to listen, to themselves and to each other. Evelyn is an internationally renowned percussionist, remarkably despite being deaf since age 12. She shares the story of an encouraging music teacher, who …

How do employee surveys get in the way of listening? How do you listen in face-to-face situations and at scale, to hundreds or thousands of employees? Oscar speaks with Geoff Ho, a renowned director and behavioural scientist. Geoff has worked in Google …

Listening for the unsaid is Level Four listening. It’s the ultimate ninja move of a Deep Listener and it sounds counterintuitive. It’s moving your orientation away from what’s in it for you, but toward the speaker. Help the speaker understand what they …

Danielle Ofri, MD, PhD, is a physician at Bellevue Hospital, the oldest public hospital in the USA, and a faculty member of New York University School of Medicine. She writes about medicine and the doctor-patient connection for the New York Times, Slat …