Podcast

Did you vote in the last presidential election? Did your candidate of choice win or lose? Were you surprised? Rather than listening to people, the media listened to the polls. The cost of not listening can make you become very disconnected from things …

When you are told that “you have cancer,” your mind just goes blank. Vanessa Oshima had this experience when she was diagnosed with breast cancer. Vanessa’s doctor started to systematically go through what she needed to communicate. She had moved on to …

In low context, “No” means no. “Yes” means yes. I say what I mean, and I mean what I say. I get to the point, and I am direct. High-context is less clear. Contextual is not only about what is said but how it is said….the tone, pitch, facial expressions …

Designers understand the importance of drawing, but what about note taking to visually capture ideas, experiences, and information? What really matters in a conversation? Mike Rohde shares how sketchnoting has changed his life. Listening is at the hear …

Most organizations, which are groups of people led by someone, are poor at listening. But the tone at the top drives it all. As a leader, if you don’t listen to both verbal and non-verbal communication, as well as proactively engage others, then your a …