The Commercial Impact of Not Listening
Communication is 50% speaking and 50% listening, yet only 2% of people in the workplace know how to listen.
74.9% of people rate themselves above average or well above average listeners. This is the first barrier to listening – self-assessment bias.
The commercial cost of not listening includes;
- Unexpected recruitment costs when great employees leave before they need to
- Lost customers and prospects because the competition listened more effectively
- Projects and products that run over time and over-budget
- Additional customer service calls, rework, and costly quality issues
You will learn the Five Levels of Listening including the neuroscience of listening and practical and pragmatic techniques for listening in your workplace.
Understand why it’s more critical and courageous to hear what is unsaid, rather than exclusively focusing on what is said.
Customers, citizens, employees, shareholders, and stakeholders feel frustrated when you hear what they say, and don’t listen to what they mean.
Take the www.listeningquiz.com to understand your listening barriers and get a personalised action plan before you attend the workshop