What’s the cost of NOT listening?
Communication isn’t just about what you say, it is 50% speaking and 50% listening. Most programs about effective communication focus on speaking with influence and leading change by setting a compelling vision, yet over 93% of change initiatives fail. There is a missing ingredient – leaders who listen.
Only 2% of leaders have ever received any training on how to listen.
However, leaders typically spend 64% to 83% of their day listening. The more senior your role, the more critical listening is to your career progress.
If communication is 50% speaking and 50% listening, why is listening NEVER taught in leadership training programs?
It’s like teaching a leader to run with only their right leg. It’s unbalanced and it’s exhausting running around in circles frustrated that you have made no progress.
Through keynotes, workshops and organisational programs that leverage the Deep Listening research, you and your teams will have the tools for ongoing, sustained listening success.
- Increase profitability by minimising duplicate costs and effort caused by confusion and conflict
- Dramatically reduce project costs by asking the right questions upfront
- Attract and retain employees by listening to what they have to say as well as the unsaid
- Mitigate negative publicity in the media
- Get ahead of the competition by serving customers better
- Anticipate rather than react to the regulators in your industry
The Five Levels of Listening
At the core of Deep Listening is the concept of the Five Levels of Listening. These five levels describe the hierarchy of listening. Each level is foundational. You need to be proficient at the previous level to effectively more to the next level.
The Four Villains of Listening
There are four villains when it comes to poor listening.
Any one of the villains can be at play for anyone at any time. Listening is situational and relational, meaning we listen
differently in different contexts and scenarios. For instance, you will listen differently to a customer compared to your peers. You will listen differently to people in the finance department compared to the legal team.
Think about the last conversation you had? Did one or more of the villains show up for you?
What others say
Featured Podcast Episodes
Listen to the Apple Award Winning Deep Listening Podcast
Podcast Episode 101: how to listen for actions during meetings
G'day, It's Oscar Trimboli I've set myself a little challenge and I was wondering if you might be able to assist. Over the time I've been working with people around their listening, whether it's the deep listening quiz, the 90 day challenge, our webinars, our...
Podcast Episode 100 : Five ways to listen better at work
G'day and welcome to how to listen. Today is going to be a little different - some adjustments. Today, we arrive at episode 100. In this episode, you'll get to deconstruct how I listen to the guests. I've interviewed over the past 100 episodes. If time allows after...
Podcast Episode 099 : Why it’s worth listening to people you are in conflict with – Christopher Mills
I am delighted to introduce Christopher Mills, a psychotherapist, a family consultant, a supervisor, and a trainer. Christopher began his work alongside family lawyers, helping them to develop skills to help them collaborate across divorce teams. In 2009, he made...
Podcast Episode 098 : One move ahead, how to listen like a chess grandmaster – Scott Sandland
One move ahead, how to listen like a chess grandmaster - Scott Sandland Scott Sandlin is the CEO and founder of Cyrano - a software company that helps corporations and people to listen better. Scott is one of the youngest ever hypnotherapists. Now, he focuses his...