What’s the cost of NOT listening?
Communication isn’t just about what you say, it is 50% speaking and 50% listening. Most programs about effective communication focus on speaking with influence and leading change by setting a compelling vision, yet over 93% of change initiatives fail. There is a missing ingredient – leaders who listen.
Only 2% of leaders have ever received any training on how to listen.
However, leaders typically spend 64% to 83% of their day listening. The more senior your role, the more critical listening is to your career progress.
If communication is 50% speaking and 50% listening, why is listening NEVER taught in leadership training programs?
It’s like teaching a leader to run with only their right leg. It’s unbalanced and it’s exhausting running around in circles frustrated that you have made no progress.
Through keynotes, workshops and organisational programs that leverage the Deep Listening research, you and your teams will have the tools for ongoing, sustained listening success.
- Increase profitability by minimising duplicate costs and effort caused by confusion and conflict
- Dramatically reduce project costs by asking the right questions upfront
- Attract and retain employees by listening to what they have to say as well as the unsaid
- Mitigate negative publicity in the media
- Get ahead of the competition by serving customers better
- Anticipate rather than react to the regulators in your industry
The Five Levels of Listening
At the core of Deep Listening is the concept of the Five Levels of Listening. These five levels describe the hierarchy of listening. Each level is foundational. You need to be proficient at the previous level to effectively more to the next level.
The Four Villains of Listening
There are four villains when it comes to poor listening.
Any one of the villains can be at play for anyone at any time. Listening is situational and relational, meaning we listen
differently in different contexts and scenarios. For instance, you will listen differently to a customer compared to your peers. You will listen differently to people in the finance department compared to the legal team.
Think about the last conversation you had? Did one or more of the villains show up for you?
What others say
Featured Podcast Episodes
Listen to the Apple Award Winning Deep Listening Podcast
Podcast Episode 129: Listening Masterclass – how to listen to what emerges in between – Part III of III
Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Listening is about creating shared meaning, not just exchanging...
Podcast Episode 128: Listening Masterclass- how to listen to what emerges in between
In Episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change.
Now we are at Part Two of Three, you’re about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives.
Some were recorded on audio, and some were video.
I invite you to notice what these 16 listeners heard that was similar and different to you.
What I loved exploring was listening to the wide variety of adjectives and verbs.
They used to describe their insights, how they explained what they saw, and their thoughtful reflections about HOW it was said and WHAT was said.
Podcast Episode 127: how to listen to what emerges in between – Part I of III – Listening Masterclass
What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languages, the value of silence, and the importance of understanding the...
Podcast Episode 126: how to effectively listen when you debate at work
This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the...