Professional

Active listening isn’t enough. It’s time for Adaptive Listening Nicole Lowenbraun and Maegan Stephens, authors of the book “Adaptive Listening: How to Cultivate Trust and Traction at Work,” explain the impact of adapting your listening in the a corpora …

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown e …

To celebrate the first anniversary of how to listen: discover the hidden key to better communication, the most comprehensive and awarded book about listening in the workplace, we have created a visual summary of the book. Each of the eight chapters is …

Matt Abrahams is a leading expert in the field of communications. He’s a lecturer in organizational behavior at Stanford University’s Graduate School of Business. He teaches a very popular class in strategic communication and effective virtual presenti …

Kathryn Mannix has spent her medical career working with people who have incurable advanced illnesses. Starting in cancer care and changing career to become a pioneer of the new discipline of palliative medicine, she’s worked with teams in hospices, ho …