Cross Cultural

In this episode we get the opportunity to listen to a retired FBI Special Agent and Chief of the Counterintelligence Behavioural Analysis Program Robin Dreeke. Robin has taken his life’s work of recruiting spies and broken the art of leadership and rel …

Did you vote in the last presidential election? Did your candidate of choice win or lose? Were you surprised? Rather than listening to people, the media listened to the polls. The cost of not listening can make you become very disconnected from things …

When you are told that “you have cancer,” your mind just goes blank. Vanessa Oshima had this experience when she was diagnosed with breast cancer. Vanessa’s doctor started to systematically go through what she needed to communicate. She had moved on to …

In low context, “No” means no. “Yes” means yes. I say what I mean, and I mean what I say. I get to the point, and I am direct. High-context is less clear. Contextual is not only about what is said but how it is said….the tone, pitch, facial expressions …

Most organizations, which are groups of people led by someone, are poor at listening. But the tone at the top drives it all. As a leader, if you don’t listen to both verbal and non-verbal communication, as well as proactively engage others, then your a …