KF 11 Customer Focus

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sid …

The importance of listening at Level II – listening to the content, which is three-dimensional hear, see, and sense Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener. While these cues can b …

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown e …

Dr. Krishna Naineni works as a general practitioner in England. He’s a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He’s passionate about listening education, research, and practice. He’s …

With a doctorate in sociocultural and medical anthropology, and a degree in visual design, Michelle Barry has spent the past 20 years pioneering new ways to engage people by understanding the nuances of human behavior, emotions and how to effectively t …