KF 38 Optimizes Work Processes

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown e …

How To Listen in deadly situations with curiosity – Peter Scott Retired Naval Commander Peter Scott has 35 years’ experience in leading specialist teams in complex and demanding underwater environments. Joining the Navy as a 17-year-old midshipman, he …

Zoom Fatigue is a well-documented phenomenon. It is more draining and depleting for women than men. There is a Zoom Exhaustion & Fatigue Scale (ZEF Scale) you can take the survey via https://vhil.stanford.edu/zef/ Dr. Anna Queiroz is a post-doctora …

Dr Alison J. Barker is a neuroscientist from Max-Delbrück Center for Molecular Medicine in Berlin. Dr Barker teaches us about the importance of listening with patience over her multi-year study into language and dialects. During this discussion, Dr Bar …

Dr Bronwyn King is a radiation oncologist and the founder of Tobacco Free Portfolios. Dr King works in countries all around the world to help financial institutions divest from tobacco companies – saving millions of lives. Bronwyn has worked to treat h …